Support Policy Page

Support Policy 

At Ask International Consortium, we are committed to providing exceptional support to our valued customers throughout their experience with our water heating solutions. Our support policy outlines our dedication to ensuring your satisfaction and addressing any inquiries or issues promptly and effectively.

1. Customer Support Channels:

• Phone Support: Our dedicated customer support team is available to assist you via phone during our business hours. Contact us at +94 777 991 992 .
• Email Support: You can reach out to us via email at info@askinternationalconsortium.com for any inquiries or assistance.
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• 2. Response Time:
  

• We strive to respond to all customer inquiries and support requests within 24 hours during regular business days.

3. Technical Assistance:

• Our team of skilled technicians is available to provide technical assistance and troubleshooting support for any issues related to our water heating solutions.

4. Warranty Services:

• All products purchased from Ask International Consortium are covered by our warranty policy. Please refer to the warranty documentation provided with your product for details on coverage and terms.

5. Product Information and Documentation:

• We offer comprehensive product information and documentation on our website to assist you with product selection, installation, and maintenance.

6. Feedback and Improvement:

• We value your feedback and continuously strive to improve our support services. Please feel free to share your experience with us, as it helps us enhance our support processes and better serve you.

7. Emergency Support:

• In case of emergencies or urgent matters outside of regular business hours, please leave a detailed message, and our on-call support team will respond as soon as possible.

Thank you for choosing Ask International Consortium. We are committed to providing you with the highest level of support and satisfaction. If you have any questions or require assistance, please don't hesitate to contact us.